Return Policy

We want you to feel confident shopping with Shine Once More. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return:

• The return must be requested within 30 days of the delivery date.

• The item must be returned in the same condition in which it was received.

• The item must include any original packaging, tags, certificates, or accessories that were included with the order.

• The item must not have been altered, resized, repaired, damaged, or modified after delivery.

Items returned without prior authorization may not be accepted.

How to Start a Return

Please contact us through our website contact form and include your order number and the item you would like to return.

Once your return request is approved, we will provide return instructions and the return shipping address.

Please do not send your return to the address shown on the original shipping label unless instructed to do so.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or materially different from the listing description.

We strongly recommend using a trackable and insured shipping service. Shine Once More is not responsible for return packages that are lost, damaged, or misdirected in transit.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Refunds

Refunds are issued after the returned item has been received and inspected.

Once your return is approved, the refund will be sent to your original payment method. Please allow several business days for your bank or payment provider to process and post the refund.

If the returned item is damaged, altered, incomplete, or not in its original condition, the refund may be reduced or denied.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us promptly and include clear photographs of the item, packaging, and shipping label. We will review the issue and work with you to provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been resized, altered, engraved, repaired, or customized

• Items damaged after delivery

• Items returned more than 30 days after delivery

• Items returned without all original components or accessories

• Gift cards

Contact Us

For questions regarding a return or refund, please contact us through our website contact form and include your order number.